AI Customer Service Platform Parloa Raises $66 Million

Parloa, an AI-driven automation innovator in the customer service industry, has recently announced a successful Series B funding round of $66 million. This funding was led by Altimeter Capital and included participation from both new and existing investors such as EQT Ventures, Newion, Senovo, Mosaic Ventures, and La Famiglia Growth. This latest investment brings Parloa's total capital raised to date to an impressive $98 million. 
 
This significant financial milestone comes on the heels of Parloa's prior venture, a Series A funding round that culminated in a total of $27 million last year. That particular fundraising effort was spearheaded by EQT Ventures. 
 
Founded in 2018 by Malte Kosub and Stefan Oswald in Berlin, Germany, Parloa is committed to leveraging the power of artificial intelligence (AI) to transform the way contact centers operate worldwide. Their mission is simple: revolutionize the massive $500 billion call center market with their innovative AI platform. 
 
Their technology enables some of the world’s largest organizations across crucial sectors like the insurance, e-commerce, and travel industries to deliver personalized experiences that feel human-like for their customers while simultaneously automating repetitive tasks for employees, effectively reducing wait times significantly. 
 
The recent fundraising follows shortly after Parloa reported triple revenue growth over the past three years; this includes its successful entry into US markets back in 2023 when it opened its first office outside Europe, located in New York City. In just six months' time following this expansion move into American territory, Parloa managed to secure contracts with numerous Fortune 200 companies, proving its worth within these demanding circles rapidly. 
 
In addition to securing this substantial new financing round intended for product enhancement initiatives and further expansion across high-growth regions, including Europe and USA markets alike, they've also entered strategic partnerships alongside global consulting giants KPMG and PwC, which play instrumental roles in assisting enterprises during their AI transformation journeys. 
 
Parloa's co-founder and CEO, Malte Kosub, expressed his excitement at this latest development. He stated that the funds would go a long way toward improving customer service experiences for everyone while setting new standards of communication between customers and enterprises. The backing from Altimeter Capital will allow them to scale into new markets, enhance their products further, and drive growth more effectively. 
 
Apoorv Agrawal, partner at Altimeter Capital, also shared similar sentiments, stating that Parloa has positioned itself as a leader in the space due to its talented team and focus on crucial aspects of the customer experience stack. They look forward to partnering with Parloa to scale their impact globally. 
 
Similarly, Ralph Haupter, President EMEA at Microsoft, highlighted how Parloa’s technology built on Microsoft Azure infrastructure delivers unique benefits to customers pursuing growth ambitions by improving consumer experiences and allowing agents to concentrate on complex issues. 
 
Lastly, Doreen Huber, Partner at EQT Ventures, praised Parloa's steady market performance, underscoring their potential to make substantial strides within this multi-billion dollar industry and transform company-customer engagement.